Shipping & Delivery Information
Shipping is charged at a price of €6.00.
If all items are in stock* we aim to process your order within 2-3 days of receiving it. Orders placed on a Friday, delivery will not take placed until the following week. If you need your order urgently please contact us after your order is placed and we will do our best to speed up delivery.
We will contact you if a product is out of stock, you may choose to substitute this item for a alternative product, cancel the item for a full refund, cancel the whole order for a full refund.
Delivery Cost – €6.00
Estimated shipping time (Including processing) 2-3 working days from dispatch – Island of Ireland 2-3 working days from dispatch
Delivery times are for guidance only and not a guarantee. Parcels are sent via Courier / An Post. Parcels are tracked and you will be required to sign for your delivery. We will ship to the delivery address given and in most cases we recommend that this is a business address or home address.
We CANNOT deliver to P.O. Box addresses.
A signature will be required on delivery without exception. Please ensure you use a shipping address where someone will be available to sign for the delivery.
You cannot request a delivery time or a delivery slot ( for example you cannot request a delivery take place only in the morning, only in the afternoon, or after 3). Delivery is done by courier and is out of our hands.
For security reasons you cannot request the courier deliver to a different address. You must contact us to arrange the redirect. Please note if the new address is handled by a different depot (there may be more than one depot in a county) then a new delivery charge will apply.
Once we have packed your order and it is ready to be collected by the courier you will be sent an ‘Order Completed’ email.
Delivery will be Monday-Friday (general hours are 8am to 5.30pm), the courier will not deliver on Saturdays, Sundays or bank holidays.
For missed courier deliveries, you will be left a card informing you of an attempted delivery or the courier may try to contact you by phone. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge. You can always collect your goods from the couriers depot following a missed delivery free of charge, don’t forget to take the couriers note with you and some photographic form of ID though, or they won’t be able to release your package.
If goods are returned to AD Health because of an incorrect, incomplete address or after failed attempts to deliver, or no response to couriers contact attempts, the carriage is not refundable. The couriers will only hold onto the goods after the first failed attempt to deliver for 2-3 working days, after this time the goods will be returned to us. If we have to re-route a delivery due to an incorrect or incomplete address or if you wish to change the delivery address once the goods have been dispatched, there will be a re-delivery charge even if you received free delivery.