Terms & Conditions
Postage & Packaging is charged at a price of €6.00.
If all items are in stock* we aim to process your order within 2-3 days of receiving it. If you need your order urgently please contact us after your order is placed and we will do our best to speed up delivery.
We will contact you if a product is out of stock, you may choose to substitute this item for a alternative product, cancel the item for a full refund, cancel the whole order for a full refund.
Estimated shipping time (Including processing)
Island of Ireland
2-3 working days from dispatch
Delivery times are for guidance only and not a guarantee. Parcels are sent via Courier / An Post. Parcels are tracked and you will be required to sign for your delivery. We will ship to the delivery address given and in most cases we recommend that this is a business address or home address.
We CANNOT deliver to P.O. Box addresses.
A signature will be required on delivery without exception. Please ensure you use a shipping address where someone will be available to sign for the delivery.
You cannot request a delivery time or a delivery slot ( for example you cannot request a delivery take place only in the morning, only in the afternoon, or after 3). Delivery is done by courier and is out of our hands.
For security reasons you cannot request the courier deliver to a different address. You must contact us to arrange the redirect. Please note if the new address is handled by a different depot (there may be more than one depot in a county) then a new delivery charge will apply.
Once we have packed your order and it is ready to be collected by the courier you will be sent an ‘Order Completed’ email.
Delivery will be Monday-Friday (general hours are 8am to 5.30pm), the courier will not deliver on Saturday’s, Sunday’s or bank holidays.
For missed courier deliveries, you will be left a card informing you of an attempted delivery or the courier may try to contact you by phone. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge. You can always collect your goods from the couriers depot following a missed delivery free of charge, don’t forget to take the couriers note with you and some photographic form of ID though, or they won’t be able to release your package.
If goods are returned to AD Health because of an incorrect, incomplete address or after failed attempts to deliver, or no response to couriers contact attempts, the carriage is not refundable. The couriers will only hold onto the goods after the first failed attempt to deliver for 2-3 working days, after this time the goods will be returned to us. If we have to re-route a delivery due to an incorrect or incomplete address or if you wish to change the delivery address once the goods have been dispatched, there will be a re-delivery charge even if you received free delivery.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
i)ADhealth.ie do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
ii)The processing of your payment details are dependent on the following
iii)Deliveries will be subject to details being disclosed to the Agent (and his agents) the Courier (and his agents) and may result in a Service Provider contacting you where necessary in the regard.
To aid delivery your contact number is placed on front of the parcel. All customer data is kept for a period of two years unless repeat orders or consent is given to go beyond this period.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart.
If you log in to an account, your logged-in status is recorded in a temporary cookie. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
You may be emailed from time to time with special offers.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Return / Refunds
How do I return an item?
Please email email@example.com If you are availing of the cooling off period please follow the instructions below (What is the “Cooling Off” period?)
Please ensure that the item is in its original packaging, is unopened and in a resalable condition. Damaged, faulty products and shortages need to be immediately brought to our attention.
What is the “Cooling Off” period?
The “cooling off” period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not. By law, this “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase. Prior to returning the goods, please advise our returns team at firstname.lastname@example.org To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number.
When sending back the goods, please include a written statement or note with the goods that you are returning by post or courier so we can identify where the goods have come from. It is not enough to just send the goods back.
All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.
When returning goods you will be responsible for the cost of returning the goods. Once the goods have been received by AD Health inspected and deemed in a manner fit for refund, a refund for the goods will be issued excluding the original cost of delivery.
When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase. All goods being returned must be in original condition including any retail packaging.
Customised, made to order or personalised goods cannot be returned.
My parcel/goods are damaged, what should I do?
Please contact us on 01-2021888 / email@example.com
On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier to ensure that the contents of your delivery corresponds to the items mentioned on the delivery note/packing slip. No responsibility can be accepted afterwards for short delivery if there is a discrepancy. All shortages must be reported by email to firstname.lastname@example.org within 24 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Unit 7 Parklands Office Park, Southern Cross Road
Rep. of Ireland
We recommend that you use some form of Recorded Delivery when sending returns as we cannot issue a refund for goods that do not reach us. You will be responsible for the cost of returning the goods to us unless the goods were faulty or we had delivered the goods to you in error.
Faulty /Defective or Incorrect Goods received: You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 24hours of any items received defective, damaged or if there is a shortfall in the quantity sent. Depending on the defect we may request that the item be returned or depending on the defect a photo of the fault/defect may suffice, We will issue a replacement if available or if required by the customer a refund.
Where goods are damaged, incorrect or faulty, the cost of returning the goods will be reimbursed to the customer.
All Products displayed on the Site have been included in good faith on the basis that the Products as described will be available at the time of sale.
We accept payments with all credit cards through Stripe and we also offer payments through Paypal.
All proof work will be sent to the customer for approval by email. The customer is 100% responsible for the accuracy of the proof. AD Health will not accept any liability for errors or mistakes that have been approved by the customer. More than one change to artwork will incur an additional fee, the customer will be informed of this charge.
No print will be printed containing, offensive images or language, racial, or inappropriate images, or anything that can cause offensive to others.
Colour Proof, due to difference in equipment, paper, inks & other conditions between colour proofing & production runs it is hereby agreed & accepted by the customer that a reasonable variation in colour between the proofs & the completed job will be acceptable.